My Campus’s Safety App: Frequently Asked Questions
Why should I download my campus's safety app?
Your campus safety app helps connect you with your campus safety forces directly in multiple ways. You can anonymously send tips to safety forces with photos and videos attached… keeping your identity a secret. If you need emergency assistance, activating the emergency slider will call the proper safety forces directly and track you until you enter your personal secure PIN (created at registration). You can also stay up to date with campus resources, events and receive notifications about important campus news.
I am unable to login to the app
Your campus safety app is linked to your campus email. So please make sure you are using you campus email to login.
Does the app cost money?
The app is free to download and to use. Standard phone and data charges may apply if you place an emergency call or use the safety escort feature.
What are 'notification groups'?
Selecting a notification group allows you to receive any information safety forces push to your phone. The information appears in the form of a ‘push notification’ so it’s important that you allow the app to send you notification if you want to receive these messages. If you do not want to receive these alerts, simply press continue without selecting a group.
Why do you need my phone number to register?
The basic profile information is shared with friends, family or dispatchers / first responders if you ever need help! The secure PIN is used to access / change profile information and also to de-activate tracking after an emergency feature has been activated.
Does the app track my location?
The safety app ONLY tracks your location when you press the emergency button. You can stop this tracking anytime by entering your secure PIN. The app never passively tracks your location or allows safety forces to see your whereabouts without you signaling for assistance.
Can I use the app if I'm off campus?
Yes, the app can be used off campus. If you activate the emergency slider off campus, then your call will be directed to 911. If you submit a tip from off campus, it will still be sent to campus safety forces.
I have a troubleshooting issue not listed here
Please feel free to reach out for further support. Call: 216-283-6100 for further assistance.