My Healthcare Safety App: Frequently Asked Questions

Why should I download my healthcare safety app?

Your healthcare safety app helps connect you with safety forces directly in multiple ways. If you need emergency assistance, pressing the Emergency Button will signal for the nearest safety forces and give them an accurate location. You can also send tips to safety forces with photos and videos attached. If you feel you need extra protection while carrying out an activity, using FriendWatch notifies friends, family or co-workers to watch over you for a set period of time. You can also stay up to date with hospital resources and procedures, and get notified of important updates as they arise.

Does the app cost money?

The app is free to download and to use. Standard phone and data charges may apply if you place an emergency call.

Why do you need my phone number to register?

The basic profile information is shared with friends, family or first responders if you ever need help! The secure PIN is used to access / change profile information and also to de-activate tracking after an emergency feature has been activated.

Does the app track my location?

The safety app ONLY tracks your location when you press the emergency button. You can stop this tracking anytime by entering your secure PIN. The app never passively tracks your location or allows safety forces to see your whereabouts without you signaling for assistance.

Can I use the app if I'm not on-site?

Yes, the app can be used off-site. If you press the Emergency Button off-site, then your call will be directed to 911. If you submit a tip from off-site, it will still be sent to the proper authorities.

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